The Turndown: The Podcast for Hoteliers
Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.
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Episodes
Tuesday May 23, 2023
Tuesday May 23, 2023
Asa Firestone started his career as a National Geographic grant-sponsored mountain climber and now runs a private, family-owned property that caters to adventure enthusiasts. From hair-pulling maintenance issues to starting a campervan and beer garden side venture right before the pandemic, Asa shares how he tackles the challenges of running bootstrapping businesses head-on – plus how he maintains a loyal staff to help shoulder the load.
Additional resources on this topic:
5 ways RV parks and campgrounds can boost bookings with software
How hotel operating costs affect the bottom line
Thursday May 04, 2023
Thursday May 04, 2023
Would you leave home without your wallet? James Lemon does. As Global Lead of Travel, Transport, & Leisure at Stripe, James relies on his digital wallet for making payments and works to connect the hospitality industry with the latest innovation in payments. What does a future of frictionless, invisible payments while traveling look like, and what challenges stand in the way of that? James explains, as well as shares funny stories of when he has gotten caught without cash on hand.
Additional resources on the topic:
3 ways to provide a better payment experience for your guests
Hotel payment processing with Cloudbeds
Thursday May 04, 2023
Thursday May 04, 2023
As Vice President of Distribution at MGM Resorts, Sarah Fults is a hardcore hotelier who is known as a tough boss when it comes to managing partners. But when it comes to her team of 34, Sarah is a “mama bear” who knows all the kids’ and pets’ names. How does she keep that balance and manage to lead a loyal team even as many others in the industry are struggling with staffing issues? Sarah shares her experience, tips, and her ambition to design the perfect toiletry bag.
Additional resources on this topic:
Facing a labor shortage at your property? Here’s how technology can help
What is a GDS & how can it help increase occupancy?
Tuesday May 02, 2023
Tuesday May 02, 2023
When Giancarlo Carniani, General Manager of ToFlorence Hotels and President and Founder of the Hospitality Innovation Academy noticed that his hotel’s room rates were always selling at their peak, he had an idea – what if he stopped limiting the revenue management system and set the rates free? Hear about his experience removing the ceiling from his rate restrictions as well as how he handles recruitment, labor shortage, and what it was like to be on the frontlines of the Covid-19 pandemic as a hotelier.
Additional resources on this topic:
What is yield management? +9 strategies to boost your revenue
Revenue per Available Room (RevPAR) Calculator