The Turndown: The Podcast for Hoteliers

There’s a lot of talk about AI in hospitality - but how can it actually be used to enhance guest experiences and streamline operations for hotels? In this episode of The Turndown, Maxim Tint, Founder & CEO of Trevo talks about the evolution of guest experiences through technology. 
 
The conversation dives into the challenges hoteliers face in adopting change, the role of governments in driving innovation, and the balance between automation and in-person guest interactions.

The hospitality industry is facing a talent crisis, but what does it take to attract, retain, and inspire the next generation of leaders? In this episode of The Turndown, Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality, shares her thoughts on the evolving role of talent and technology in the industry.
 
The conversation dives into the future of revenue management and commercial teams, the importance of collaboration, and how to create a sustainable pipeline of passionate hospitality professionals.

What does it take to shape the future of hotel development while staying true to your vision? In this episode of The Turndown, Richard Kessler, Founder of The Kessler Collection, shares his journey from building budget hotels to becoming a visionary in boutique luxury. 
From his first boutique hotel (before anyone really knew what that meant) to shaping the Autograph Collection with Mariott, Richard explains how art, music, and innovative design create guest experiences that keep people coming back. This conversation explores the realities of hotel development today and what it takes to succeed as an independent in a brand-driven world.

Jennifer Barnwell is an advocate for independent hotels. As President of Curator Hotel & Resort Collection, she offers independents the opportunity to harness the power of scale and access cost savings through vendor negotiations, ultimately helping them stay independent and be more profitable. She discusses the challenges and opportunities for independents in terms of funding, brand awareness, and loyalty programs, as well as which key technology investments to prioritize.

With hospitality students graduating with skills that can be applied to other industries with better salaries and work-life balance, how will the industry retain its top-tier talent? As Dean of Hotel Institute Montreux and Assistant Dean of Swiss Hotel Management School, Claire Jollain has direct contact with future hospitality professionals and shares her perspective on how the industry needs to adapt to appeal to the upcoming generation of leaders.  
Additional resources on this topic:  
A 2024 guide to hotel automation 
What is a hotel chatbot? 9 benefits and key features to look for
 

When was the last time you spent the night camping? As Global Director of Partnerships at Hipcamp with over 15 years of experience in the outdoor hospitality and tech industry, Kristen Vasan is dedicated to getting travelers to experience nature as a way of promoting environmental stewardship. She shares her transition from working in New York City to spending half the year sleeping in a tent and her thoughts on the transformative power of nature in sparking collective humanity. 
Additional resources on this topic: 
6 ways to make your hotel more sustainable 
10 types of hotel guests who might walk through your door 

As someone who joined the hospitality industry right after high school, lecturer Julia Krebs has deep passion, understanding, and experience in the field that she draws from to connect with students at Les Roches International School of Hotel Management. She emphasizes the importance of inspiring young adults to choose a career in hospitality and discusses the need to balance technology in hospitality education with the human touch. 
 
Additional resources on this topic: 
Infinitely scalable: Build your ideal hotel tech stack with a modern platform 
A guide to hotel operations: Strategies, trends, and technology

The vacation rental industry has become highly lucrative – and competitive – in recent years. As Global Head of Connectivity Account Management at Vrbo, Gavin Gray has a wealth of insights to share about the vacation rental industry, including top trends, hot destinations, and essential technology tools needed to gain a competitive edge. He highlights the differences between hotels and vacation rentals, as well as the increasing similarities in the experiences they offer. 
Additional resources on this topic: 
23 Airbnb competitors and alternative booking sites 
How to choose a revenue management system (+18 top RMS solutions)