Claire Jollain: Appealing to the next generation in hospitality

With hospitality students graduating with skills that can be applied to other industries with better salaries and work-life balance, how will the industry retain its top-tier talent? As Dean of Hotel Institute Montreux and Assistant Dean of Swiss Hotel Management School, Claire Jollain has direct contact with future hospitality professionals and shares her perspective on how the industry needs to adapt to appeal to the upcoming generation of leaders.  

Additional resources on this topic:  

• A 2024 guide to hotel automation 
• What is a hotel chatbot? 9 benefits and key features to look for